Refund & Return Policy

Jimy operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). This Refund & Return Policy explains how we handle returns, refunds, exchanges, and related inquiries when you shop with us. By placing an order with Jimy, you agree to the practices described in this policy.

Please read this Refund & Return Policy carefully. If you have any questions, you may contact us at shopwigs948@gmail.com.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • You must request a return within 14 days from the date you receive your order.

  • The item must be unused, unworn, unwashed, and in the same condition that you received it.

  • The item must be returned in its original packaging, with all tags and protective coverings intact.

  • Proof of purchase (such as your order number or receipt) must be included.

Items that do not meet these conditions may be rejected for return and may be sent back to you.

How to Request a Return

To initiate a return, please email us at shopwigs948@gmail.com with:

  • Your order number

  • A clear reason for the return

  • Photos of the item (if the return is due to damage or defect)

Our support team will review your request and provide you with return instructions and, if applicable, a return shipping address.

Please do not send back items without an approved return request or return authorization, as unapproved returns may not be accepted.

Returns Process and Shipping Costs

  • You are responsible for the cost of return shipping unless the item you received is defective, damaged, or incorrect.

  • We recommend using a trackable shipping service or purchasing shipping insurance. Jimy is not responsible for items lost in transit to our return address.

  • If you were provided with a pre-paid return label, the cost of that label may be deducted from your refund if the return is not due to our error.

Refunds

Once we receive and inspect your returned item:

  • We will notify you by email whether your return is approved or rejected after inspection.

  • For approved returns, refunds are issued to the original payment method used for your purchase.

  • Shipping fees, taxes, customs duties, and other fees (unless required by law) are non-refundable.

  • Refunds may take 8–14 business days to appear in your account, depending on your payment provider.

  • If you paid via Cash on Delivery (COD), refunds will be processed according to your bank or payment provider’s policy, and you may be required to provide bank account details for deposit.

Exchanges

  • If you wish to exchange an item for a different size, color, or product, please notify us at shopwigs948@gmail.com within the return window.

  • Exchanges are subject to product availability.

  • If the new item has a price difference, you may be charged or refunded the difference accordingly.

  • Return shipping costs for exchanges are the responsibility of the customer unless the exchange is due to a defect or mistake.

Damaged or Defective Items

  • If you receive a damaged, defective, or incorrect item, please contact us immediately with photos of the item and its packaging.

  • We will evaluate the issue and, if approved, provide a replacement, exchange, or refund at no additional cost to you.

  • Damaged or defective claims must be submitted within 7 days of delivery to be eligible.

Final Sale Items

Some products, such as items on clearance or final sale, may be marked as non-returnable/non-refundable. This information will be clearly displayed on the product detail page. Unless otherwise required by law, such items are not eligible for exchange or refund.

International Returns

  • Return shipping costs and duties for international customers are typically the responsibility of the customer unless the return is due to a defect or store error.

  • Customs fees and import duties paid at the time of delivery are non-refundable.

Partial Refunds and Restocking Fees

  • In certain cases, we may issue partial refunds or apply restocking fees (e.g., for opened packaging, missing accessories, or partial returns).

  • If a restocking fee applies, this will be clearly communicated with your return confirmation.

Cancellation Before Shipment

  • Orders may be canceled before they are shipped.

  • Once an order has shipped, it must be returned in accordance with the return process described above.

Contact

If you have questions about your return, refund, or exchange, please contact us:

📧 Email: shopwigs948@gmail.com

For the avoidance of doubt, Jimy reserves the right to modify this Refund & Return Policy at any time, and any changes will be effective upon posting on this webpage.