Shipping Policy

At Jimy, we are committed to ensuring that every order reaches our customers in a timely, secure, and reliable manner. As a global online store, we collaborate with trusted domestic and international logistics partners to manage order processing, shipment handling, and delivery coordination. This Shipping Policy outlines our procedures, responsibilities, timelines, and customer obligations so that you know exactly what to expect once an order is placed. By completing a purchase on our website, you acknowledge and agree to the terms described below.

1. Order Processing & Handling Time

All orders are carefully reviewed, verified, and prepared for dispatch within 1–3 business days after successful payment confirmation.

Business days exclude weekends and public holidays.
During high-demand periods, seasonal sales, or promotional campaigns, processing times may be slightly extended. Customers will be notified by email if significant delays occur.
Orders placed outside of regular business hours begin processing on the next available working day.
We prioritize accuracy, quality checks, and secure packaging to ensure that every shipment leaves our facility in excellent condition.

2. Shipping Methods & Estimated Delivery Timelines

Jimy works with reputable courier services worldwide to provide safe and efficient deliveries. Estimated delivery timelines are as follows:

United Kingdom: 9–12 business days
European Countries: 9–13 business days
United States & Canada: 10–15 business days
Other International Destinations: 10–15 business days

Please note: These timelines are estimates and not guaranteed. Delivery may be affected by customs processing, courier delays, weather, public holidays, or other factors outside our control.

3. Shipment Confirmation & Order Tracking

Once your order is dispatched, you will receive a confirmation email containing a tracking number.
Use this tracking number to monitor your delivery via the courier’s tracking system.
If no tracking update is received within 3 business days, please contact our support team at shopwigs948@gmail.com.
We recommend regularly checking tracking information for the most up-to-date delivery status.

4. Shipping Charges & Cost Transparency

Shipping costs are calculated based on destination, package weight, and courier selection, and are displayed during checkout before payment.
Jimy may offer free shipping promotions or discounted rates as part of special campaigns or minimum order thresholds.
There are no hidden fees; all shipping charges are clearly communicated before order confirmation.

5. Customs Duties, Import Taxes & VAT

For international shipments:

Orders may be subject to customs duties, import taxes, VAT, or clearance fees, as determined by your local customs authority.
These charges are not included in the product price or shipping fee and are the customer’s responsibility.
Customs policies vary by country, and Jimy cannot influence or expedite customs clearance.
Delays caused by customs inspections are beyond our control.

6. Delayed, Stuck, or Lost Shipments

While we work with trusted courier partners, occasional delays may occur due to global logistics disruptions, customs inspections, or unforeseen events.
If your order exceeds the estimated delivery timeframe, contact us with your order number to initiate an investigation.
In rare cases where a shipment is confirmed lost after courier verification, Jimy will reship the order at no additional cost or issue a full refund, depending on stock availability and your preference.

7. Accuracy of Shipping Information

Customers are responsible for providing accurate and complete shipping details, including address, postal code, phone number, and email.
Jimy is not liable for delays or failed deliveries caused by incorrect or incomplete information.
If a package is returned due to customer error, reshipping fees may apply.
Always review delivery details carefully before completing your order.

8. International Shipping Restrictions

Certain products may be restricted for delivery to specific countries due to legal regulations or courier limitations.
If we cannot ship an item to your destination, you will be notified promptly, and a full refund will be issued.
Some restricted items (e.g., liquids, aerosols, or regulated goods) may be subject to destination-specific limitations.

9. Multiple or Split Shipments

To improve delivery speed and efficiency, some orders may be shipped in multiple packages.
You will receive multiple tracking numbers if applicable.
Items may arrive on different dates.
No additional shipping charges will apply for split shipments.